Privacy Policy - Nerix

Privacy Policy

Effective Date: January 1, 2025
Last Updated: October 16, 2025

At Nerix, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or engage with our services. We’re committed to transparency and protecting your data with the same care we bring to securing our clients’ healthcare facilities.

1. Information We Collect

We collect only the information necessary to provide you with excellent service and support.

Personal Information

When you request information or contact us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Facility name and role
  • Any details you provide in your message

Usage Data

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

We use this data to improve our website and understand how visitors engage with our content.

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Respond to your inquiries and provide information about our managed IT services
  • Customer Communication: Send you relevant updates, service information, and industry insights that may benefit your facility
  • Improve Our Website: Analyze usage patterns to enhance user experience and optimize our content
  • Legal Compliance: Meet regulatory requirements and protect our legal rights

We never sell your personal information to third parties. Your data is used solely to serve you better.

3. SMS/Text Messaging Program

If you opt in to receive text messages from Nerix, the following terms apply:

By providing your mobile phone number and opting in to our SMS program, you consent to receive automated marketing and service-related text messages from Nerix at the phone number provided. Consent is not a condition of purchase or service engagement.

You may opt in by:

  • Checking the SMS consent box on our contact form
  • Texting a keyword to our short code (if applicable)
  • Providing verbal or written consent to receive text messages

Message Frequency

You may receive approximately 2-4 messages per month. Message frequency varies based on your interaction with our services and the nature of updates we send. We may send service alerts, appointment reminders, security notifications, and promotional messages.

Opt-Out and Help

To opt out at any time:

  • Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message
  • You will receive a confirmation message confirming your opt-out
  • You may also email us at privacy@nerix.tech to be removed from the SMS program

For help:

  • Reply HELP to any text message
  • Contact our support team at support@nerix.tech or call our main office

After opting out, you will no longer receive SMS messages from us unless you opt back in.

Carrier Charges and Supported Carriers

Message and data rates may apply. Check with your mobile carrier for details on your messaging plan. You are responsible for all charges from your mobile carrier related to text messages.

Supported Carriers: AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and other major carriers. Not all carriers are supported. Check with your carrier for compatibility.

SMS Data Collection and Use

When you opt in to our SMS program, we collect:

  • Your mobile phone number
  • Carrier information
  • Date and time of consent
  • Message interaction data (delivery, opens, responses)

This information is used solely to:

  • Deliver text messages you requested
  • Improve our messaging service
  • Comply with telecommunications regulations
  • Maintain records of consent for compliance purposes

We do not sell or share your phone number with third parties for their marketing purposes.

SMS Service Limitations

We are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your mobile carrier and compatibility of your device. SMS is provided on an “as is” basis.

Customer Support for SMS

For questions about our SMS program, contact:

4. How We Share Your Information

We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our website and deliver our services (such as email providers and web hosting). These partners are contractually required to protect your data and use it only for the purposes we specify.

We may disclose information when required by law, to comply with legal processes, or to protect the rights, property, or safety of Nerix, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

Anonymized Data

We may share anonymized, aggregated data that cannot identify you personally for analytical or research purposes.

5. Data Security

As a provider of IT services to healthcare facilities, we understand the critical importance of data security. We implement industry-leading security measures to protect your information, including:

  • Encryption: Data is encrypted in transit and at rest
  • Access Controls: Strict access limitations to personal data
  • Regular Audits: Ongoing security assessments and improvements
  • Employee Training: Our team is trained on data protection best practices

While we take extensive measures to protect your data, no system is completely secure. We will notify you promptly in the unlikely event of a data breach affecting your personal information.

6. Healthcare Compliance

While this website collects basic contact information for marketing purposes, our managed IT services for healthcare facilities are designed to meet HIPAA compliance standards. Protected Health Information (PHI) from our clients is handled under separate Business Associate Agreements with strict security and privacy controls.

This website does not collect, store, or process any PHI or medical information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request corrections to inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@nerix.tech.

9. Children’s Privacy

Our services are designed for businesses, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on this page
  • Updating the “Last Updated” date
  • Sending an email notification if you are an existing contact

We encourage you to review this policy periodically.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how we use it
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (note: we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@nerix.tech.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Nerix
2121 Lohmans Crossing Rd, Ste 678
Austin, TX 78734
Email: privacy@nerix.tech
Website: https://www.nerix.tech

We take your privacy concerns seriously and will respond to your inquiries promptly.

Thank you for trusting Nerix with your information. We’re committed to protecting your privacy while helping healthcare facilities focus on what matters most—providing excellent care to their residents.